Alan Scott Training Services - Tailored Training Solutions
Please read the information below before booking your course with us - By confirming your booking you are agreeing to our terms and conditions, those listed here and on all authorised Alan Scott Training Services documents that you receive.
Alan Scott Training Services
Candidates Agreement
 
You can expect:
 
  • Accurate course information
  • Simple enrolment policy
  • Pre-Course induction pack
  • On the day induction
  • Staff that treat you with respect
  • Advice and Guidance
  • Quality Learning Experience
  • Feedback
  • Support with the course
  • Safe and pleasant learning environment
  • A service that promotes learning for all
  • Your feedback and comments will be listened to and welcomed
 
 
We expect you to:
 
  • Arrive on time, so you don’t disrupt other peoples learning
  • Attend every session
  • Bring everything you need for the class
  • Treat ALL staff and students with RESPECT and consideration
  • Take an active part in promoting Health and Safety
  • Tell us if you need help or Support
  • Take part in the activities and discussions
  • Make the most of your learning experience
SUBSTITUTES
AND CANCELLATIONS
 
Notification of transfers or cancellations must be made in writing and received by ASTS within the timescales noted below.
 
 
Substitutes
 
We understand that sometimes a nominated person may be unable to attend a course therefore substitutes are allowed up to commencement of the course.
 
 
Cancellations
 
After you confirm a place we frequently refuse other bookings for that place. Therefore we cannot accept cancellations for any reason less than 7 days in advance of the start date of the training.
 
Cancellations made 7 days or less from the start date of the training will incur the full cost of the training, including any expenses.
 
Cancellations made more than 8 days in advance of the start date of the training will incur a £0.00 administration fee, and a full refund offered.
 
Where a delegate cancels within 7 days of the start date, there will be an offer to attend the next course. This will incur a £0.00 administration fee.
 
Delegates failing to arrive for the training, not completing, or leaving the training during the course will incur the full cost of the training, including any expenses.
 
Any discounts are applicable only as specifically agreed and where all of the conditions are met in full. If these are not met then the fees charged will revert to the normal full fees applicable at the time.
 
We endeavor always to run the courses as scheduled. However, on occasions and due to circumstances beyond our control we may have to change the venue, location or dates at any time and without prior notice from that published. In this case should you wish to cancel your booking we will of course make a full refund of the course fee or offer alternative dates/venues. We understand how frustrating this can be for you and will only do this when it is absolutely necessary, but reserve the right to do this.
 
 
IN HOUSE TRAINING
 
ASTS will provide the training course, training materials, transport and accommodation for the tutor at locations within the UK. Courses at venues outside the UK will be subject to a separate agreement. The customer is responsible for providing a suitable training venue and any other associated costs such as travel, accommodation and refreshments for delegates attending the course.
Cancellations or change of course dates for in house courses cannot be accepted less that 14 days before the start date of a course. Cancellation less than 14 days before the start date will incur the full cost of the course.
 
 
LIABILITY
(Cancellation by ASTS)

Liability for a course cancelled by ASTS is limited to the provision of a further training course or a refund of the course fee. ASTS are not liable for any consequential loss or costs associated with the cancellation of the training course.
Alan Scott Training Services, Tailored Training Solutions for the Newcastle, Gateshead, North East. Newcastle upon Tyne, Sunderland. Tyneside and Wearside areas. NCPLH, SIA, Door Supervision, CCTV, Security, Physical Intervention. 7303, 1886, PTLLS, First Aid, Exam Management