Notification of transfers or cancellations must be made in writing and received by ASTS within the timescales noted below.
We understand that sometimes a nominated person may be unable to attend a course therefore substitutes are allowed up to commencement of the course.
After you confirm a place we frequently refuse other bookings for that place. Therefore we cannot accept cancellations for any reason less than 7 days in advance of the start date of the training.
Cancellations made 7 days or less from the start date of the training will incur the full cost of the training, including any expenses.
Cancellations made more than 8 days in advance of the start date of the training will incur a £0.00 administration fee, and a full refund offered.
Where a delegate cancels within 7 days of the start date, there will be an offer to attend the next course. This will incur a £0.00 administration fee.
Delegates failing to arrive for the training, not completing, or leaving the training during the course will incur the full cost of the training, including any expenses.
Any discounts are applicable only as specifically agreed and where all of the conditions are met in full. If these are not met then the fees charged will revert to the normal full fees applicable at the time.
We endeavor always to run the courses as scheduled. However, on occasions and due to circumstances beyond our control we may have to change the venue, location or dates at any time and without prior notice from that published. In this case should you wish to cancel your booking we will of course make a full refund of the course fee or offer alternative dates/venues. We understand how frustrating this can be for you and will only do this when it is absolutely necessary, but reserve the right to do this.
IN HOUSE TRAINING
ASTS will provide the training course, training materials, transport and accommodation for the tutor at locations within the UK. Courses at venues outside the UK will be subject to a separate agreement. The customer is responsible for providing a suitable training venue and any other associated costs such as travel, accommodation and refreshments for delegates attending the course.
Cancellations or change of course dates for in house courses cannot be accepted less that 14 days before the start date of a course. Cancellation less than 14 days before the start date will incur the full cost of the course.
(Cancellation by ASTS)
Liability for a course cancelled by ASTS is limited to the provision of a further training course or a refund of the course fee. ASTS are not liable for any consequential loss or costs associated with the cancellation of the training course.